Returns & Exchanges

Conditional refunds or exchanges may be accepted if requested within 5 days of receiving the item. Please be informed that for any refund or exchange, the items must be returned unopened in the original packaging. We hold the right to refuse any refund or exchange upon inspection if we find the items to be ineligible for refund, washed or used.

All shipping charges are to be incurred by the customer for any refund or exchange. For refunds, full shipping cost of the original order will be deducted from the refund amount.

All Sale Items / Orders are FINAL SALE.

Return Process

If you would like to request for a refund or exchange, or have a warranty issue, please email us at: shop@graceandnellypads.org.